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Tree Huggin' Tots does not share or sell any of your personal information to mailing lists or elsewhere. All orders are processed confidentially and securely, and credit card information is deleted from our system after 30 days.
Returns/Exchanges
Your satisfaction is guaranteed. Any product* (exceptions noted below) which does not meet or exceed your expectations may be returned within 30 days of purchase in its original condition and packaging** for a refund to the original card from the purchase, less the shipping charges, or for a store credit or exchange. After 30 days, and up to 60 days, you may receive a store credit or exchange only.
Please note that returned items purchased with a free shipping offer or promotion will have the standard cost of shipping subtracted from the refund. Please allow up to two billing cycles to see your credit post on your statement.
Please contact us via email at
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to obtain a return authorization. Items must be received back at our warehouse within 10 days of receiving your return authorization.
Repack the unused merchandise securely in the original packaging, with all tags in place, and include a copy of the return authorization email with a brief note explaining your return/exchange. All returned items must be in 100% re-sellable condition. For your protection, please return your merchandise with an insured courier (FedEx, UPS, USPS Parcel Post, etc) and keep your receipt. Tree Huggin' Tots is not responsible for items damaged or lost in transit.
* Custom made items and sale items cannot be returned or exchanged. Orders may only be cancelled within 24 hours of being placed.
** Any items returned in less than perfect condition will be sent back at the customer's expense.
Shipping
Merchandise is shipped domestically via UPS, FedEx Ground or USPS, and each order is fully insured and tracked.
Oversized orders and orders to HI or AK may be charged additional shipping fees.
Please allow 7 to 10 business days to receive stocked items via ground delivery. Drop-ship and made-to-order items can take longer. Items ordered will ship as ready and may not arrive together.
Depending on the item, we can express your order. Oversized and furniture items cannot be expedited.
All damages in shipping must be noted at delivery and reported to us within 48 hours of receipt. Damaged or defective items will be repaired or replaced as quickly as possible.
Standard ground shipping charges (freight charges do not apply) within the continental US are as follows:
order $ amount......add
0 to 24.99..............$6.00
25 to 49.99............$8.00
50 to 74.99...........$10.00
75 to 99.99...........$12.00
100 and up.............free!
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